FAQ

DO I NEED A PRESCRIPTION TO USE YOUR PRODUCTS?
Nope! You need neither a prescription nor a medical card to order our products.
 
WHAT IS YOUR ORDER PROCESSING POLICY?
Orders are processed and shipped within one business day.

HOW DO ROYALTY REWARDS WORK?
At Simon Wolff, we always treat you like the Queens (and Kings) you are. You’ll want to use our Royalty Rewards to enjoy the Full Royal Treatment. Simply click on the Crown icon and create an account - it’s easy and totally free. When you spend $100, your Royalty Rewards account will be automatically credited with $5 - redeemable for anything on our site. And just FYI, you don’t have to spend $100 in one go - we’ll keep track for you, Your Majesties!  Want to check your balance?  Click on the Crown, sign in and Voila!

HOW DOES THE ROYALTY REFERRAL PROGRAM WORK?
When you create a Simon Wolff Account you can click on the Crown to receive your own personalized Referral Link. Share that link with friends, pals, loved ones... anyone who can use a little Simon Wolff love in their lives. You receive a $10 credit each time someone uses the link and they receive $5.00 off their purchase. Win Win!! 

HOW DOES THE GIFT CARD WORK?
Purchase a Gift Card in any increment. You will be given the opportunity to email the recipient directly and send a long a personal message. 

HOW DO I CHECK THE BALANCE ON MY GIFT CARD?
Please visit your card balance account by click HERE.
 
I'M CONCERNED ABOUT MY PRIVACY
We've got you covered. All shipments are packaged in plain, discreet packaging with no details of the package contents on the outside.
 
DO YOU ACCEPT RETURNS?
Due to the intimate nature of Simon Wolff products we cannot accept returns.
 
DOES SIMON WOLFF TEST PRODUCTS ON ANIMALS?
No, all of our products are vegan and cruelty-free. We do not test our products or ingredients on animals. Ever. 
 
I LIVE OUTSIDE THE USA. DO YOU SHIP YOUR CBD PRODUCTS INTERNATIONALLY?
We currently ship to select countries in Europe. If you do not see your country listed in check out, please reach out to us at info@simonwolffcbd.com for more information.

WHAT IS YOUR INTERNATIONAL SHIPPING POLICY? 
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Simon Wolff has no control over these charges, nor can Amazon predict what they may be. 

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

ARE YOUR SHIPPING PRACTICES EARTH-FRIENDLY?

Yes and we’re always looking at our packaging and processes to see how we can improve.  Right now, most of our products are sold with only bare essential packaging. (Sure, we love fancy boxes and bottles, too, but we love Planet Earth more.) Our products in pots and bottles are 100% post-consumer plastic. We only use plant-based packing peanuts to protect the products in our gifts and mail order packages. Unlike Styrofoam, these are 100% biodegradable: to dispose of them, just toss them in your compost. Have ideas, thoughts, suggestions for us? Don't be shy! We would love to hear from you at Info@simonwolffcbd.com.
 
Please contact info@simonwolffcbd.com if you have any additional questions - so a real human can interact with you!